If you cannot sign in
- Check that you use the account associated with your purchase and the correct keyboard layout.
- Use the official password recovery page and avoid repeated requests.
- Check spam, mail filters and your address; contact official support if delivery still fails.
Protect your account
- Use a unique password and enable two-factor authentication where supported.
- Never share passwords, verification codes or recovery codes.
- Include order details and error times in support tickets, without exposing credentials.